q788 Privacy Policy

1 Who We Are

This Privacy Policy is issued by q788, the operator of the online gaming platform accessible at q788.pro ("the Platform"). q788 is licensed and regulated under an international gaming licence and provides cricket betting, live casino, slot games, fishing games, color game, and related services to players including those based in Pakistan.

For the purposes of this Privacy Policy, q788 acts as the data controller in respect of personal data collected from players and prospective players who interact with the Platform. This means q788 determines the purposes and means by which your personal data is processed.

2 Data We Collect

q788 collects the following categories of personal data from players and prospective players:

q788 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where voluntarily disclosed by a player in the context of a responsible gaming self-exclusion request.

3 How We Collect Your Data

q788 collects personal data through the following means:

• Direct submission: Information you provide when registering a q788 account, completing KYC verification, making a deposit or withdrawal request, contacting support, or responding to surveys.
• Automated collection: Technical and usage data collected automatically when you access the Platform, via cookies, server logs, and similar tracking technologies. See Section 7 for more detail on cookies.
• Third-party sources: Identity verification data received from KYC and AML service providers that q788 engages to verify the information you supply during registration. Payment data received from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank when you initiate a transaction.
• Publicly available sources: In limited circumstances for fraud prevention and AML compliance purposes, q788 may reference publicly available information to corroborate the identity data you have provided.

4 How We Use Your Data

q788 uses your personal data for the following purposes:

1. Account creation and management: To register your q788 account, verify your identity and age (21+ policy), maintain your account profile, and manage your q788 login credentials securely.
2. Payment processing: To facilitate PKR deposits and withdrawals via your chosen payment method and to maintain an accurate record of all financial transactions on your account.
3. Regulatory compliance: To meet q788's obligations under its international gaming licence, including KYC verification, AML monitoring, and record-keeping requirements.
4. Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, and any other conduct prohibited under the q788 Terms and Conditions.
5. Responsible gaming: To monitor gaming behaviour for signs of problem gambling, enforce deposit limits, process self-exclusion requests, and maintain the integrity of responsible gaming tools available on the q788 Platform.
6. Customer support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance.
7. Platform improvement: To analyse aggregated usage patterns, diagnose technical issues, and develop new features and game offerings that better serve players in Pakistan.
8. Marketing communications: To send promotional emails, bonus notifications, and Platform updates where you have given explicit consent. You may withdraw consent at any time by contacting support.

5 Legal Basis for Processing

q788 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide you with the gaming services you have signed up for, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with q788's international licence conditions, anti-money laundering laws, and other regulatory requirements applicable to licensed gaming operators.
• Legitimate interests: Processing carried out in q788's legitimate interests — including fraud prevention, security monitoring, and platform optimisation — where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain cookie categories, which takes place only where you have provided clear, affirmative consent and which you may withdraw at any time.

6 Data Sharing & Disclosure

q788 does not sell your personal data. We may share your information with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the financial data necessary to process your PKR deposits and withdrawals.
• KYC and AML service providers: Third-party identity verification providers receive identity documents and related data to fulfil q788's regulatory verification obligations.
• IT and platform infrastructure providers: Cloud hosting, server management, and cybersecurity service providers who process data on q788's behalf under binding data processing agreements.
• Regulatory and licensing authorities: q788's international licensing body and, where legally required, relevant government or law enforcement agencies may receive data pursuant to lawful requests or mandatory reporting obligations.
• Responsible gaming organisations: Where you request self-exclusion, limited information may be shared with affiliated gaming operators or third-party self-exclusion schemes to give effect to your request.
• Professional advisors: Lawyers, accountants, and auditors acting on q788's behalf who are bound by confidentiality obligations.

7 Cookies & Tracking Technologies

q788 uses cookies and similar tracking technologies on the Platform to deliver a functional, secure, and personalised experience. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These enable your q788 login session, maintain your preferences, and ensure secure authenticated access to your account. These cannot be disabled.
• Performance and analytics cookies: Collect aggregated, anonymised data about how players navigate the Platform, which games are most popular, and where technical errors occur. Used solely to improve q788's services.
• Functionality cookies: Remember your display preferences, language settings, and game history to provide a more personalised experience on return visits.
• Marketing cookies: Used — with your consent — to present relevant promotional offers based on your gaming preferences. You may opt out of marketing cookies at any time via the cookie preferences panel.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use key Platform features, including the q788 login function.

8 Data Retention

q788 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods driven by regulatory obligations:

• Account and KYC records: Retained for a minimum of five (5) years following account closure, as required by q788's international gaming licence and applicable AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction to satisfy PKR audit trail and AML record-keeping requirements.
• Communications and support records: Retained for three (3) years from the date of the interaction, or longer where the communication relates to an unresolved dispute or regulatory inquiry.
• Marketing consent records: Retained for as long as you remain on q788's marketing list, plus one (1) year following unsubscription to evidence the history of consent.

When retention periods expire and no other legal basis for retention applies, q788 will securely delete or irreversibly anonymise your personal data.

9 Data Security

q788 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption for all data in transit between your device and q788 servers
• Encryption of sensitive data at rest, including identity documents and financial records
• Role-based access controls limiting internal data access to authorised personnel only
• Multi-factor authentication requirements for administrative system access
• Regular penetration testing and vulnerability assessments by independent security specialists
• Intrusion detection systems and 24/7 security monitoring
• Secure data centre facilities with physical access controls

In the event of a data breach that poses a risk to your rights and freedoms, q788 will notify affected players and the relevant regulatory authority within the timeframe required by applicable law.

10 Your Privacy Rights

As a q788 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact q788 support with your account details and a description of your request:

11 Children & Minors

The q788 Platform is strictly intended for individuals aged 21 years and above. q788 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the q788 registration process and KYC documents may be requested at any stage to confirm eligibility.

If q788 becomes aware that personal data has been collected from an individual who is under 21, that account will be immediately suspended, any funds returned to the verified payment source, and all associated personal data securely deleted to the extent not required for regulatory reporting purposes.

If you believe a minor has registered on the q788 Platform, please report this immediately to our support team at [email protected] so that the matter can be investigated and resolved without delay.

12 International Data Transfers

q788 operates under an international gaming licence, which means some of your personal data may be processed or stored on servers located outside Pakistan. Where data is transferred internationally, q788 ensures that adequate safeguards are in place to protect your information, including:

• Contractual clauses that bind recipient organisations to data protection standards equivalent to those required by q788's licence conditions
• Transfer only to countries or service providers that maintain recognised data security certifications
• Limitation of transferred data to the minimum necessary for the specific processing purpose

By registering a q788 account and using the Platform, you acknowledge that your personal data may be transferred, stored, and processed in jurisdictions outside Pakistan in accordance with this Policy.

13 Third-Party Links

The q788 Platform may contain references to game providers, payment gateways, or promotional partners. This Privacy Policy applies solely to the q788 Platform and does not extend to any third-party websites, apps, or services that you may access via links on our Platform.

q788 is not responsible for the privacy practices or content of any third-party platforms. We recommend reviewing the privacy policy of any third-party service before submitting personal information to them.

14 Updates to This Privacy Policy

q788 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform features. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

Where changes are material — for example, a significant change to how we use your data or to whom we disclose it — q788 will notify registered players via email prior to the changes taking effect. Continued use of the q788 Platform after the effective date of any update constitutes your acceptance of the revised Policy.

We encourage you to review this page periodically to stay informed about how q788 is protecting your personal data.

15 Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the q788 data team through the following channel:

When submitting a data access or deletion request, please include your registered q788 account email address and, where possible, the nature of the data you are enquiring about. q788 may need to verify your identity before actioning your request to prevent unauthorised data access by third parties.